Privacy Policy

Privacy Policy for SAIRAM CROP CARE

At SAIRAM CROP CARE, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you purchase pesticides or other agricultural products from our shop or website.

1. Information We Collect

We collect the following types of information to ensure legal compliance and to provide you with efficient service:

a. Personal Information

• Full Name - Required for order processing and legal compliance
• Residential/Farm Address - For delivery and billing purposes
• Contact Number (Phone/WhatsApp) - For order confirmations and customer support
• Email Address - If applicable, for order updates and communications
• Government-issued ID - Required by law for pesticide sales (e.g., Aadhaar, License)

b. Purchase Information

• Product names and quantities
• Purchase date and payment method
• Delivery and invoice details
• Order history and preferences

c. Payment Details

We may collect limited payment information (e.g., payment method, transaction ID). All card or UPI payments are processed securely through authorized payment gateways. We do not store sensitive payment data such as full card numbers or CVV codes.

2. How We Use Your Information

We use your information for the following purposes:

• Order Fulfillment: To process and deliver your orders
• Legal Compliance: To verify eligibility for restricted pesticide purchases
• Documentation: To issue tax invoices and comply with GST regulations
• Customer Service: To respond to inquiries and provide support
• Record Keeping: To maintain sales records for government audits and traceability
• Service Improvement: To enhance our product offerings and customer experience
• Communication: To send order updates, promotional offers (with consent), and important notices

3. Sharing of Information

Your personal information may be shared with:

• Logistics Partners: Courier and delivery services for order fulfillment
• Payment Gateways: Secure payment processors for transaction processing
• Government Authorities: When legally required for regulatory compliance
• Service Providers: Professional advisors (accounting, legal) only as needed

4. Data Retention

We retain your information as long as necessary to:

• Fulfill orders and provide customer support
• Meet legal requirements (pesticide sales logs must be maintained)
• Resolve disputes and enforce agreements

Sales records may be stored for a minimum of 5 years or as required by applicable agricultural and tax laws.

5. Data Security

We take appropriate security measures to protect your personal information, including:

• Physical safeguards for paper records
• Electronic security measures for digital data
• Managerial controls and access restrictions
• Regular security assessments and updates

Note: While we implement industry-standard security measures, no method of transmission or storage is completely secure. We cannot guarantee absolute security but are committed to protecting your data.

6. Your Rights

You may have the right to:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion (unless retention is legally required)
• Objection: Object to or restrict processing of your data
• Withdrawal: Withdraw consent where applicable

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

We do not knowingly collect or sell products to individuals under the age of 18. All pesticide sales are intended only for licensed or authorized users as per agricultural guidelines and government regulations.

8. Cookies and Website Usage

Our website may use cookies to enhance user experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Analyze website traffic and usage patterns
• Improve website functionality

You can control cookie settings through your browser preferences.

9. Updates to This Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted at our store location and/or on our website with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

10. Contact Us

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